Privacy Policy
Effective Date: May 12, 2026
Welcome to Averra Care ("Averra Care," "we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information collected through our website, services, programs, communications, and care operations.
By using our website or services, you consent to the practices described in this Privacy Policy.
Table of Contents
1. Information We Collect
We may collect personal information including, but not limited to:
Personal Identification Information
- Full name
- Phone number
- Email address
- Mailing address
- Emergency contact information
Health & Care Information
Where necessary to provide care or services, we may collect:
- Medical history
- Care needs and assessments
- Mobility or accessibility information
- Medication information
- Service preferences
- Care plans
Employment & Contractor Information
For employees, contractors, and applicants:
- Resume and employment history
- Certifications and credentials
- Background screening information
- Payroll and banking information
Website & Technical Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and analytics data
2. How We Use Information
We use personal information to:
- Provide home care and support services
- Coordinate staffing and scheduling
- Respond to inquiries and referrals
- Communicate with clients, families, and healthcare partners
- Improve our website and services
- Process applications and employment records
- Meet legal, regulatory, and professional obligations
- Protect the safety and security of clients and staff
We only collect information necessary for legitimate business and care purposes.
3. Consent
Whenever possible, we obtain consent before collecting, using, or disclosing personal information.
Consent may be:
- Written
- Verbal
- Electronic
- Implied where appropriate under applicable laws
Clients may withdraw consent at any time, subject to legal or contractual limitations.
4. Protection of Health Information
Averra Care recognizes the importance of protecting Personal Health Information ("PHI").
We implement safeguards including:
- Secure digital systems
- Restricted staff access
- Confidentiality agreements
- Password-protected records
- Secure document storage
- Staff privacy and confidentiality training
We strive to align our practices with applicable Canadian privacy legislation and Ontario healthcare privacy requirements, including principles reflected under the Personal Health Information Protection Act (PHIPA).
7. Data Retention
We retain information only as long as necessary:
- To provide services
- To comply with legal obligations
- To meet healthcare documentation requirements
- To resolve disputes or enforce agreements
When information is no longer required, it is securely destroyed or anonymized.
8. Your Rights
Subject to applicable laws, individuals may:
- Request access to their personal information
- Request corrections to inaccurate information
- Withdraw consent for certain uses
- Ask questions about privacy practices
- File a privacy complaint
Requests may require identity verification before processing.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Averra Care is not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review third-party privacy policies separately.
10. Security Measures
We take reasonable administrative, technical, and physical precautions to protect information from:
- Unauthorized access
- Loss
- Theft
- Misuse
- Disclosure
- Alteration
While we work to protect information, no method of electronic transmission or storage can be guaranteed as completely secure.
11. Children's Privacy
Our website and services are not directed toward children under the age of 13 without parental or legal guardian involvement.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on our website with a revised effective date.
Continued use of our website or services following updates constitutes acceptance of the revised policy.
13. Contact Us
For privacy questions, requests, or concerns, please contact:
Privacy Officer — Averra Care
Email: operations@averracare.ca
Phone: (519) 953-5810
Website: www.averracare.ca